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Cisco Prime Collaboration Provisioning

  • Course Code PCP
  • Duration 2 days
  • Version 9.0

Additional Payment Options

  • GTC 24 inc. VAT

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Public Classroom Price


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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

Request this course in a different delivery format.

Course Overview


The Cisco Prime Collaboration Provisioning course teaches students how to effectively use the Cisco Prime Collaboration Provisioning (PCP) application. The focus of this course is to have students configure and use this product to learn how to provision Cisco Unified Communications initial deployments as well as to provide ongoing operational provisioning and activation services for individual subscriber changes. This course combines lecture materials and hands-on labs throughout to make sure that you are able to successfully configure Cisco PCP to meet their Unified Communications requirements using business abstractions such as domains, service areas, subscriber roles, and policies. Once the design is complete, the student will use the Cisco PCP application to manage subscribers, order products and services for subscribers, provision the Cisco Unified Communications infrastructure devices, track phone and directory numbers in an inventory, implement business abstractions for workflow processes that might require approving orders for delegation and configure provisioning attributes that are applied to the services on an order during activation.

After completing this two-day course, students should be able to use these products to properly provision Cisco Unified Communications networks, consisting of Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity®, Cisco Unity Express, and Cisco Unity Connection.

Course Schedule


Target Audience


Cisco Unified Communications administrators and system administrators who will be provisioning Cisco Unified Communications infrastructure devices using Cisco Prime Collaboration Provisioning.

Course Objectives


After attending this course you should be able to:

  • Describe what is meant by the term unified communications and describe the management space and the Cisco suite of products for managing Cisco Unified Communications
  • Discuss the associated network management needs and challenges
  • Effectively use Cisco PCP to:
  • Autoconfigure a unified communications environment by domains and service areas
  • Push infrastructure configurations out to new networks
  • Load subscriber data or migrate existing subscriber data
  • Administer individual adds, updates, or deletes through a single interface and synchronize it across the unified communications environment
  • Roll out new subscribers and services automatically on existing unified communications networks


Course Content



  • Overview of Unified Communications
  • Provisioning Unified Communications
  • Cisco Prime Collaboration Overview

Using Cisco Unified Provisioning Manager

  • Getting Started
  • Setup and Deployment
  • Order Subscriber Services
  • Policy Management
  • Inventory Management
  • Provisioning the Network
  • Other Miscellaneous Topics


  • Lab 1-1: Getting Started
  • Lab 2-1: Managing Subscriber Roles
  • Lab 2-2: Setting Up Domains and Service Areas
  • Lab 2-3: Setting Up Domain Administrators
  • Lab 3-1: Ordering Subscriber Services
  • Lab 4-1: Policy Management (Business Rules)
  • Lab 4-2: Policy Management (Provisioning Attributes)
  • Lab 5-1: Inventory Management
  • Lab 6-1: Provisioning the Network (Batch Provisioning)
  • Lab 6-2: Provisioning the Network (Infrastructure Configuration and Templates)

Course Prerequisites


Attendees should meet the following prerequisites:

  • Basic web browser usability knowledge
  • TCP/IP networking experience - ICND1 Recommended
  • Basic Cisco router and switch configuration experience
  • Basic IP telephony network administration skills
  • Familiarity with the implementation and administration of the following applications: Cisco Unified Communications Manager: Cisco Unified Communications Manager Express: Cisco Unity: Cisco Unity Express:Cisco Unity Connection: CCNP Collaboration Recommended